Errors

API Errors

Error messages are returned in HTTP response. The body of the response contains the details of the error in JSON format.

The following attributes are returned as part of the error content

Attribute	Description
category	A string which groups errors based on the error handling routine that is required.
code	A more specific code allowing you to handle the specific errors.
message	Descriptive information about the error. This is for developer(/merchant) consumption and should not be used for showing errors to your customers.

HTTP/1.1 200 OK
Content-Type: application/json

{
   "error":{
      "category": "Authorization",
      "code": "1001",
      "message": "Basic Auth required. Invalid credentials"
   }
}

The following are the list of codes grouped based on category.

Category	Code	Message	Possible Cause
API Not Supported	0000	Operation not supported by {operator_name}
Authorization	1001	Basic auth required. Invalid credentials	Wrong or missing authorization token in HTTP header
Authorization	1002	Your IP address {ip} is not in the whitelist {whitelist}. You can add it via the Management Portal	Wrong or missing IP Allow list in API access page in portal
Authorization	1003	Rate limit exceeded, You have exceeded the number of requests per {period}
Request Validation	2000	Invalid parameter {parameter} value {value}
Request Validation	2001	Missing required parameters {params}	Missing mandatory parameters in HTTP request
Request Validation	2002	Unknown merchant with URI {uri}	Wrong merchant parameter value
Request Validation	2003	Unknown operator for MSISDN {msisdn}	Wrong country dial code in MSISDN parameter value
Request Validation	2004	Campaign with uri {campaign_uri} is not valid	Wrong campaign parameter value or campaign not approved
Request Validation	2005	{operator} does not accept charges in {currency}	Unsupported currency
Request Validation	2006	{operator} has a max charge amount of {max} {currency}	Amount parameter value exceed the purchase limit
Request Validation	2007	Correlator repeated. Possible duplicate transaction	Correlator parameter value has been used before
Request Validation	2008	Invalid PIN	Wrong PIN parameter value
Request Validation	2009	Invalid Notification URL	Wrong notification url value in service settings
Request Validation	2010	Invalid frequency requested. Valid values are: {frequencies}	Wrong frequency value in service settings
Request Validation	2011	Subscription not found	Wrong uuid value or no subscription available
Request Validation	2012	Subscription {campaign} already exists with {operator} for this customer	Create duplicates subscription
Request Validation	2013	No valid agreement with {operator} for {environment} environment	Service agreement not approved
Request Validation	2014	{operator} does not support partial refund. Refunded amount ({refund_amount}) did not match original amount ({original_amount})	Refund amount not equal to charge amount
Request Validation	2015	Charge amount must be greater than zero	Charge amount less than zero
Request Validation	2016	Invalid (charge) parameter value. should be true for subscriptions offers free trials	Create trial subscription with charge parameter value is false
Request Validation	2017	Period value is invalid	Free coupons API request with not allowed period value
Request Validation	2018	Subscription not in inactive mode	Subscription status value is not inactive
Request Validation	2019	Subscription not active	Subscription status value is not active
Request Validation	2021	Subscription not in paused mode	Subscription status value is not removed
Request Validation	2022	Invalid SMS message	SMS MT not delivered
Request Validation	2023	{language} is not supported for {operator}	Wrong language or it is not supported for this operator
Request Validation	2024	{msisdn} is not a valid MSISDN or ACR	Wrong MSISDN or ACR parameter value
Request Validation	2025	Account not found	The customer does not exist in our system
Request Validation	2026	{operator} has a min charge amount of {min} {currency}	Amount parameter value exceeds the purchase limit
Request Validation	2027	Refund amount must be less than zero	Refund amount greater or equal to zero
Request Validation	2028	Offer not provisioned
Request Validation	2029	Customer may not be eligible. Please call isEligible before dataProvision.
Request Validation	2030	Customer {msisdn} is blocked from using campaign with uri {campaign_uri}
Request Validation	2031	Trial value must be over zero
Request Validation	2032	Subscription creation exceeded the limit
Request Validation	2033	Transaction not found
Request Validation	2034	Customer {msisdn} is not currently eligible to use this campaign with uri {campaign_uri}	MSISDN is not on the Campaign's whitelist
Request Validation	2035	Unknown operator {operator_code}
Request Validation	2036	Unknown MSISDN {msisdn} for operator {operator_code}
Request Validation	2037	Unknown Token {token}
Request Validation	2038	Subscription {campaign_uri} request already processing with {operator_name} for this customer {msisdn}
Request Validation	2039	One Off Charges is not allowed on Subscription campaign with uri {campaign_uri}
Request Validation	2040	Your service is only allowed to authenticate via Checkout
PIN API	3001	PIN sending failed	SMS MT not delivered
Invalid PIN	4001	PIN has been used already	Proved PIN value reused
Invalid PIN	4002	PIN has expired	Provided PIN value TTL expired
Invalid PIN	4003	PIN not found	Wrong PIN parameter value
Free Trial	5001	{service_name} service doesn't support Free trial for subscriptions	Trial subscriptions not activated on service settings
Free Trial	5002	Free trial period cannot exceed 30 days	Trial parameter value greater than 30
Free Period	5501	{service_name} service doesn't support Free periods for subscriptions	Free coupons for subscription not activated in service settings
Free Period	5502	Free period cannot exceed {max_free_days} days
Service Incomplete	6001	Your service is missing notification_url	Notification url value is empty in service settings
Service Incomplete	6002	Your service is missing amount	Subscription amount is empty in service settings
Service Incomplete	6003	Your service retries grace period is invalid. Grace period should not exceed 30 days and number of retries should not exceed 3 times per day	Wrong grace period value in service settings
Service Incomplete	6004	You are not allowed to use this service
Service Incomplete	6005	Your service is inactive, Your are not allowed to use this service
Token Error	7001	Token {token} could not be found
Token Error	7001	Token {token} has been already used
Token Error	7002	No MSISDN for token {token}
Token Error	7003	Amount {amount} doesn't match the original amount provisioned with Token {token}
Token Error	7004	Token {token} doesn't belong to campaign with uri {campaign_uri}
Token Error	7005	Token {token} has not been provisioned with environment {environment}
Token Error	7006	Token {token} has expired	Provided Token value TTL expired
SMS API	8001	SMS sending failed	SMS MT not delivered
SMS API	8002	SMS API is not allowed for campaign with uri {campaign_uri}
SMS API	8003	SMS API with dynamic parameter is not allowed for campaign with uri %{campaign_uri}
SUBSCRIPTION API	9001	Subscription creation failed with error={message}
MO API	10001	MO sending failed
MO API	10002	MO unknown command sent {command}
MO API	10003	MO operator not found for {param} {value}
MO API	10004	MO customer not found
MO API	10005	MO settings is not supported for operator {operator_code}
MO API	10006	MO is not allowed for campaign {campaign_id}
MO API	10007	MO unknown service keyword command sent {keyword}
MO API	10008	MO unknown receiver sent {receiver} for campaign {campaign_id}
MO API	10009	MO service is inactive, You are not allowed to use this service
MO API	10010	MO service is inactive, Customer {msisdn} is not currently eligible to use this campaign {campaign_id}
Fraud Token Error	11001	Token not found
Fraud Token Error	11002	Token does not belong to this service
Fraud Token Error	11003	Token is not valid
Fraud Token Error	11004	Token already used
Fraud Token Error	11005	Token expired
Error		No resources	Error contacting the operator systems so please contact Support to confirm

CALLBACK Errors

Other errors will be returned to your redirect URL and will have the following format:

http://your-redirect-url/?status=error&correlator={correlator}&message={reason_for_the_error}

Message	Possible Cause
not_found&param=xxx	Missing required parameter
invalid_service	Unknown service
invalid_merchant	Unknown merchant
invalid_price	Invalid price param
invalid_transaction_id	Transaction ID param does not exist
invalid_correlator	Correlator params does not exist
invalid_service_not_belong_to_merchant	The Service provided does not belong to the Merchant
invalid_mismatch_merchant	The merchant provided is not the same merchant as the previous request
invalid_referral_is_blacklisted	The referral URL is blocked

service_not_allowed	Service is not allowed to use two click
operator_unsupported	Operator is not allowed to use two click

msisdn_not_detected	Unable to get the MSISDN/ACR
request_not_from_operator_gateway_ip	The request is not from the operator trusted IP. MSISDN could be from a different operator, not on mobile data etc.
transaction_id_not_unique	Duplicate transaction ID
msisdn_mismatch

block_fraud	Fraud detected
not_confirmed	Fraud user did not check the confirm box
token_missing	Fraud token was missing when attempting to complete fraud check. This could mean the fraud script was being blocked on customers side, such as a browser add-on for example.
fraud_detected	Fraud detected
civilid_check_failed	Wrong civil ID

user_cancel	User canceled the current transaction
no_auth_methods	Unavailable authentication methods
user_blocked	User is blocked

unable_to_redirect_to_axiata	Unable to redirect to Axiata checkout page
invalid_service_not_belong_to_axiata	The service provided does not belong to Axiata

blocked	The request has been blocked
blocked_{msg}	The request has been blocked and the reason will be the extra msg