Partner Responsibilities
SLA Digital is committed to providing a quality service, hence SLA Digital has a Business Continuity Plan in place to ensure service resiliency and service availability. Likewise our partners have the following responsibilities:
- Partners shall create and maintain their own backups of any data used in connection with Alacrity services, for example subscription information, service configuration, etc.
- Partners shall have a disaster recovery plan in place to ensure minimal service disruption in the event of an outage.
- Partners shall acknowledge that service availability is dependent on their own systems and infrastructure, and they must take reasonable steps to ensure their services are available and functioning properly.
- Partners shall report any security incidents or breaches to SLA Digital as soon as they become aware of them.
- Partners shall comply with any security standards or requirements set forth in the agreement, including but not limited to data privacy laws, access controls, and network security.
Updated 11 months ago